Privacy Policy

Illegal content refers to information that, in itself or by reference to an act, including the sale of products or the provision of services, is not compliant with the law of the European Union or the law of any Member State consistent with European Union law, regardless of the specific subject matter or nature of that law (hereinafter referred to as “Illegal Content”).

Regulations concerning illegal content are set out, among others, in the Digital Services Act – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (OJ L 277, 27.10.2022, p. 1–102) (hereinafter referred to as the “Digital Services Act”).

This section of the Terms and Conditions contains provisions arising from the Digital Services Act with respect to the Website and its Owner. As a rule, users of the Website are not required to provide any content while using it. However, users may have the possibility to provide content, for example, by filling out a contact form or posting a comment on the Website using tools made available by the Owner for that purpose. In any case where a user provides content on the Website, they are obliged to comply with the rules set out in these Terms and Conditions.

CONTACT POINT – The Owner designates the email address dolo.biuro@gmail.com as the single point of contact. This contact point enables direct communication between the Owner and the authorities of Member States, the European Commission, and the Digital Services Board, as well as allows service recipients (including Website users) to communicate directly, promptly, and conveniently with the Owner by electronic means, for the purposes of applying the Digital Services Act. The Owner indicates Polish and English as the languages of communication with this contact point.

Procedure for reporting Illegal Content and actions in accordance with Article 16 of the Digital Services Act:

1. Any person or entity may report to the Owner the presence of specific information they consider to be Illegal Content by sending an email to dolo.biuro@gmail.com.

2. The report should be sufficiently precise and properly substantiated. To that end, the Owner facilitates and enables the submission of reports containing the following elements:

   (1) a sufficiently reasoned explanation of why the person or entity alleges that the reported information constitutes Illegal Content;

   (2) a clear indication of the exact electronic location of the information, such as a precise URL or URLs, and, where appropriate, additional information enabling identification of the Illegal Content depending on the type of content and service;

   (3) the name and email address of the person or entity making the report, except in cases concerning information related to one of the offences referred to in Articles 3–7 of Directive 2011/93/EU;

   (4) a statement confirming the good-faith belief of the reporting person or entity that the information and allegations contained in the report are accurate and complete.

3. A report as described above is considered to provide actual knowledge or awareness for the purposes of Article 6 of the Digital Services Act, with respect to the information concerned, if it enables the Owner, acting with due diligence, to determine – without detailed legal analysis – the illegal nature of the relevant activity or information.

4. If the report contains electronic contact details of the person or entity submitting it, the Owner shall, without undue delay, confirm receipt of the report. The Owner shall also inform the reporting person or entity, without undue delay, of its decision regarding the reported information and provide details on possible means of appeal.

5. The Owner shall review all reports received under the above mechanism and make decisions concerning the reported information in a timely, non-arbitrary, and objective manner, with due diligence. If the Owner uses automated means for reviewing or deciding on such reports, information about this will be included in the notification referred to in the previous point.

Information on restrictions imposed by the Owner concerning the use of the Website and content provided by users:

1. The following rules apply to users when submitting any content on the Website:

   a. users must use the Website, including posting content (e.g., comments), in accordance with its purpose, these Terms and Conditions, the law, and good practices, respecting the personal rights, copyrights, and intellectual property of the Owner and third parties;

   b. users must provide content that is factually accurate and not misleading;

   c. it is prohibited to submit unlawful content, including Illegal Content;

   d. it is prohibited to send unsolicited commercial information (spam) via the Website;

   e. it is prohibited to submit content that violates commonly accepted principles of netiquette, including vulgar or offensive content;

   f. users must possess all required rights and permissions to provide such content on the Website, including copyrights, licenses, consents, or authorizations for its use, distribution, sharing, or publication, especially the right to publish or distribute it on the Website (if applicable), and the right to use and distribute the image or personal data of third parties if the content includes them;

   g. users must use the Website in a manner that does not endanger the security of the Owner’s, the Website’s, or third parties’ IT systems.

2. The Owner reserves the right to moderate content provided by users of the Website. Moderation is conducted in good faith and with due diligence, either on the Owner’s initiative or upon receipt of a report, for the purpose of detecting, identifying, and removing Illegal Content or other content inconsistent with these Terms and Conditions, preventing access to such content, or taking other necessary measures to comply with EU and national law consistent with EU law, including the requirements of the Digital Services Act or these Terms and Conditions.

3. Moderation may be performed manually by a human or through automated or semi-automated tools assisting the Owner in identifying Illegal Content or other content inconsistent with these Terms and Conditions. Once such content is identified, the Owner decides whether to remove or restrict access to it, limit its visibility, or take other necessary actions (e.g., contacting the author for clarification and modification). The Owner will clearly and understandably inform the person who provided the content (if their contact details are available) of the decision, the reasons for it, and the available means of appeal.

4. When exercising its rights and obligations under the Digital Services Act, the Owner must act with due diligence, objectively, proportionally, and with proper regard for the rights and legitimate interests of all parties involved, including service recipients. In particular, the Owner must respect the rights guaranteed by the Charter of Fundamental Rights of the European Union, such as freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms.

Any comments, complaints, appeals, or objections concerning decisions or other actions or omissions taken by the Owner based on a received report or decision made in accordance with these Terms and Conditions may be submitted in the same manner as the complaint procedure described above in the section concerning the use of the Website. This procedure is free of charge and allows for the submission of complaints electronically to the indicated email address. The use of this procedure does not affect the right of any person or entity to initiate court proceedings or exercise other legal rights.

The Owner reviews all comments, complaints, appeals, or objections concerning decisions or actions or omissions made based on received reports in a timely, non-discriminatory, objective, and non-arbitrary manner. If a complaint or report provides sufficient grounds for the Owner to conclude that its decision not to act on a report was unjustified, or that the information concerned is not illegal or inconsistent with the Terms and Conditions, or that the complainant’s actions do not justify the measure taken, the Owner shall, without undue delay, revoke or modify its decision regarding the removal, restriction, or limitation of the content, or take other necessary measures.

Persons or entities that reported Illegal Content and to whom the Owner’s decisions concerning Illegal or non-compliant content are addressed have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of a Member State to resolve disputes regarding such decisions, including complaints not resolved under the Owner’s internal complaint-handling system.

The Website may contain links to other websites. The Administrator encourages users to review the terms and conditions and privacy policies set forth therein before visiting other websites. These terms and conditions apply only to this Website.

If you have any problems or questions regarding the use of the Website or have any other questions, please contact the Website Owner:

- email: dolo.biuro@gmail.com

- telephone: +48 502 221 406 (call fee as for a regular telephone call, in accordance with the tariff package)

service providers)

- in writing to the following address: ul. Kielecka 12, 54-029 Wrocław, Poland